Frequently asked questions

The practical details, stated clearly.

These answers explain the published offer. The booking terms and any assignment-specific written appointment take precedence.

Who provides and contracts for the service?

Design Review Ltd (company number 06512522), the company behind The Design Review Panel, is the contracting provider. Professional indemnity insurance is held and cover details are available on request. Each independent review remains subject to an assignment-specific conflicts check.

What is the quickest way to begin?

The free ten-question Exposure Check takes under five minutes, requires no email and keeps answers in your browser. The £500 + VAT Design Review Governance Health Check is the recommended paid first step: a structured self-assessment with evidence caps, critical overrides and a 90-day action plan. It does not require a calendar appointment.

What are the paid options?

The Health Check is £500 + VAT. The Model Documents Pack is £450 + VAT, or £850 + VAT when bundled with the Health Check. The Standard Governance Review is £4,750 + VAT. The Enhanced Assurance Review is £13,500 + VAT. Optional implementation training is separately scoped from £750–£950 + VAT.

Can digital products be paid for online?

Secure GoCardless Instant Bank Pay is the fastest route and activates access after payment authorisation. It is a one-off bank payment and does not create a Direct Debit mandate. Public bodies may instead use an invoice and purchase order; access begins after cleared payment or after Design Review Ltd accepts the purchase-order terms in writing. Reviews remain invoice-first.

How much time does the Health Check require?

Allow roughly half a day for the assessment once the evidence is ready, plus up to a further working day to locate, review and organise the evidence. Progress saves automatically so the work can be split across sessions.

What is the Model Documents Pack?

Ten editable templates covering terms of reference, conflicts, appointments, conduct, briefing, reporting, complaints, confidentiality, data, AI and periodic governance review. They are starting points requiring local adaptation and appropriate legal, procurement and information-governance review—not guaranteed-compliance documents.

Who undertakes an independent review?

Jonathan Braddick, Tim Burton or Andy Robbins leads. The assignment is matched by experience, availability and conflicts position. If the arrangement is delivered by another commercial design review provider, Tim or Andy leads rather than Jonathan. Enhanced reviews also include an independent peer reviewer selected against stated criteria.

Is this independent if Design Review Ltd also operates The Design Review Panel?

Design Review Ltd separately provides design review services that are typically commissioned and funded by applicants. This interest is disclosed at appointment and has no bearing on the conduct or findings of a governance review.

Can you review an arrangement delivered by another provider?

Yes. The framework is model-neutral and examines the governance of the chosen arrangement, not the commercial merits of one provider. The provider may participate in evidence gathering under the client's control, subject to confidentiality and conflicts safeguards.

Is this accreditation, an audit opinion or a compliance certificate?

No. No product awards a badge, approved status, audit opinion or statutory assurance. The independent report records evidence, strengths, material gaps and proportionate priorities at a defined point in time.

What framework is used?

Every product uses the Design Review Governance Framework (v1.0): ten connected domains, ten critical safeguards and—within the full Health Check—60 evidence-capped controls. The depth and independence change by product, not the core governance principles.

How long does a Standard Review take?

Appointments are normally requested with at least 21 calendar days' lead time. Cleared funds must be received at least 14 calendar days before the evidence meeting unless accepted public-sector purchase-order terms apply. The target is to issue the report within 15 working days of complete evidence and payment, subject to the confirmed programme.

What does the Standard Review include?

One legal entity and one arrangement; up to 12 core documents or 250 pages; a 75-minute evidence meeting; a concise 12–18 page findings report; a 45-minute senior read-out; and one factual-correction round.

What makes the Enhanced Review different?

It is for shared, sensitive, high-profile or multi-party arrangements. The written scope confirms the lead and peer reviewer, up to six stakeholder conversations, day allocations, expanded report and 90-day plan, facilitated senior workshop and defined follow-up review.

Is the report confidential?

The normal position is controlled circulation within the agreed recipient group. That confidentiality is qualified by applicable law and, for public bodies, FOIA and EIR obligations. A public authority remains responsible for statutory disclosure decisions. Wider voluntary publication or a case study requires express agreement.

Can a local authority appoint the Standard Review directly?

At £4,750 + VAT (£5,700 including VAT), the Standard Review is below the £30,000 including-VAT notifiable below-threshold limit applying to sub-central contracting authorities under the Procurement Act 2023. That does not remove local standing orders, delegated authority, value-for-money, transparency-code or other publication duties. Each buyer must confirm its own route.

Can you implement recommendations afterwards?

Yes, where appropriate, under a separate scope and appointment. Separation protects the integrity of findings. There is no fee credit and no implication that implementation must be purchased from Design Review Ltd.