Frequently asked questions

Questions before you start.

Here are the details people need when choosing a service, arranging payment or deciding what to share. Your booking terms and written appointment set out the agreement for the work.

Who provides and contracts for the service?

Design Review Ltd (company number 06512522), the company behind The Design Review Panel, is the contracting provider. Professional indemnity insurance is held and cover details are available on request. Each independent review remains subject to an assignment-specific conflicts check.

Where should I start?

For a quick first look, try the free Exposure Check or the Health Check worked example. Neither requires an email address. The £500 + VAT online Health Check lets you work through your own arrangements privately, without an appointment. If you need an independent written opinion, email or call us about a Standard or Enhanced Review; you do not need to buy the Health Check first.

Will I have to discuss or publish my Health Check results?

No meeting or presentation to a reviewer is required, and we do not publish your results. Your answers and notes are saved on this site; the supporting documents stay in your own systems. Keep your access link safe and avoid entering unnecessary personal or confidential information. You can share within the single-arrangement licence, including controlled sharing with your external panel provider and professional advisers. Your organisation's own disclosure obligations still apply.

What if I find gaps? Do I have to book a review?

Finding gaps is part of the exercise, not a failure. You may be able to deal with them using your own team and action plan. An independent review is optional and separately charged. It can help when you need someone outside your organisation to examine the evidence and give a written opinion. The Standard Review costs £4,750 + VAT; the Health Check is not a prerequisite.

Is the £500 Health Check entirely online and self-service?

Yes. Complete it yourself in your browser, with on-screen guidance, saved progress and no reviewer appointment. It costs £500 + VAT (£600 total), paid once for one named panel arrangement. Access opens after our server verifies payment. It is a self-assessment, not an independent governance review.

What are the paid options?

The Health Check is £500 + VAT. The Model Documents Pack is £450 + VAT, or £850 + VAT when bundled with the Health Check. The Standard Governance Review is £4,750 + VAT. The Enhanced Assurance Review is £13,500 + VAT. Optional implementation training is separately scoped from £750–£950 + VAT.

Can digital products be paid for online?

The online Health Check can be paid for by card through PayPal: £500 plus £100 VAT, £600 in total. Your confirmation page opens access after payment is verified. Your invoice and access email follow once the purchase has been recorded. The Model Documents Pack and bundle remain enquiry-only. Review enquiries are handled personally: we agree the scope, conflicts position and programme, then arrange invoicing.

How much time does the Health Check require?

Allow roughly half a day for the assessment once the evidence is ready, plus up to a further working day to locate, review and organise the evidence. Progress saves automatically so the work can be split across sessions.

What is the Model Documents Pack?

Ten editable templates covering terms of reference, conflicts, appointments, conduct, briefing, reporting, complaints, confidentiality, data, AI and periodic governance review. They are starting points requiring local adaptation and appropriate legal, procurement and information-governance review—not guaranteed-compliance documents.

Who undertakes an independent review?

Andy Robbins, Tim Burton or Jonathan Braddick leads. The assignment is matched by experience, availability and conflicts position. If the arrangement is delivered by another commercial design review provider, Tim or Andy leads rather than Jonathan. This does not remove Design Review Ltd’s commercial connection; assignment-specific safeguards must address that too. Enhanced reviews also include an independent peer reviewer selected against stated criteria.

Is this independent if Design Review Ltd also operates The Design Review Panel?

Design Review Ltd separately provides design review services that are typically commissioned and funded by applicants. This interest is disclosed and assessed before appointment. Reviewer selection, documented safeguards and control of findings must protect both actual and reasonably perceived independence; assignments are declined where that cannot be achieved.

Can you review an arrangement delivered by another provider?

Yes. The framework is model-neutral and examines the governance of the chosen arrangement, not the commercial merits of one provider. The provider may participate in evidence gathering under the client's control, subject to confidentiality and conflicts safeguards.

Is this accreditation, an audit opinion or a compliance certificate?

No. You will not receive a badge, approved status, audit opinion or statutory assurance. An independent review gives you a report explaining what we checked, what is working and what needs attention. It reflects the evidence available at the time of the review.

What framework is used?

Every product uses the Design Review Governance Framework (v1.0): ten connected domains, ten safeguard checks and—within the full Health Check—60 evidence-capped controls. The depth and independence change by product, not the core governance principles.

How long does a Standard Review take?

Appointments are normally requested with at least 21 calendar days' lead time. Cleared funds must be received at least 14 calendar days before the evidence meeting unless accepted public-sector purchase-order terms apply. The target is to issue the report within 15 working days of complete evidence and payment, subject to the confirmed programme—not from booking. Tell us about a committee date or other fixed deadline before requesting an appointment.

What does the Standard Review include?

One legal entity and one arrangement; up to 12 core documents or 250 pages; a 75-minute evidence meeting; a concise 12–18 page findings report; a 45-minute senior read-out; and one factual-correction round.

What makes the Enhanced Review different?

It is for shared, sensitive, high-profile or multi-party arrangements. The written scope confirms the lead and peer reviewer, up to six stakeholder conversations, day allocations, expanded report and 90-day plan, facilitated senior workshop and defined follow-up review.

Is the report confidential?

The normal position is controlled circulation within the agreed recipient group. That confidentiality is qualified by applicable law and, for public bodies, FOIA and EIR obligations. A public authority remains responsible for statutory disclosure decisions. Wider voluntary publication or a case study requires express agreement.

Can a local authority appoint the Standard Review directly?

At £4,750 + VAT (£5,700 including VAT), the Standard Review is below the £30,000 including-VAT notifiable below-threshold limit applying to sub-central contracting authorities under the Procurement Act 2023. That does not remove local standing orders, delegated authority, value-for-money, transparency-code or other publication duties. Each buyer must confirm its own route.

Can you implement recommendations afterwards?

Yes, where appropriate, under a separate scope and appointment. Separation protects the integrity of findings. There is no fee credit and no implication that implementation must be purchased from Design Review Ltd.